Frequently Asked Questions
Everything you need to know about our prints, framing, shipping, and more.

What materials are used for your prints?
All our prints are produced on museum-grade matte archival paper using premium archival inks. This ensures vibrant, accurate colors and longevity for generations to come.
Do you offer framing options?
Yes! We offer four beautiful frame options: Black, White, Oak, and Dark Oak. Each frame is crafted with care to complement the artwork perfectly. You can also purchase prints unframed if you prefer to use your own frame.
How long does shipping take?
Each print is made to order by regional printmaking professionals near you to ensure the highest quality and reduce shipping distance. Production typically takes 3-5 business days, with shipping taking an additional 5-7 business days depending on your location.
What sizes are available?
We offer five standard sizes: 8×10″ (20×25cm), 12×18″ (30×45cm), 16×20″ (40×50cm), A2 (42×59.4cm), and 24×36″ (60×90cm). Each size is carefully proportioned to honor the original artwork's composition.
Can I return or exchange my print?
We want you to be completely satisfied with your purchase. If you're not happy with your print, please contact us within 30 days of delivery. We'll work with you to make it right, whether that's a replacement, exchange, or refund.
Are the artworks authentic historical pieces?
Our collection features carefully curated reproductions of historical Japanese artworks, many from the Edo period and shin-hanga movement. We use high-resolution scans and color-accurate restoration to preserve the beauty and integrity of these masterpieces.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How should I care for my print?
To preserve your print, display it away from direct sunlight and areas with high humidity. If framed behind glass or acrylic, the artwork is well-protected. For unframed prints, handle them by the edges to avoid fingerprints.
Can I request a custom size or special order?
We occasionally accommodate special requests for custom sizes or specific artworks. Please contact us at hello@hikariandink.com with your inquiry, and we'll do our best to help.
Are your prints limited edition?
Our prints are produced on-demand to ensure quality and sustainability. While not numbered limited editions, each print is individually inspected and crafted with the same attention to detail as a limited edition piece.
Still have questions?
We're here to help. Reach out to us and we'll get back to you as soon as possible.
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